Answered By: Jeffrey Feinsilver
Last Updated: Oct 13, 2015     Views: 44

Hi!  NetLibrary is unusual in that it functions like a physical library.  If someone is accessing a NetLibrary book, then they have sole access to that book until they release it or are logged off.   You should retry accessing the unavailable book in 15 or 20 minutes.

 Another reason you may be denied access to materials depends on the access offered by your NetLibrary account.  If your affiliate NetLibrary account does not include certain books or collections in its subscription, then these materials most likely will not be available if you access NetLibrary through another library's website.

If you contact us again with your NYIT Connect e-mail address, we can check out your unavailable book in more detail.

Thanks for using our service.  Bye.