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Q. E-Book Help

To whom it may concern,

Hello, I hope you had a great thanksgiving and black Friday ! I was attempting to take this time off to do a few papers, when i came across some troubles using the online library--i was hoping for some help on this issues.

I am trying to access the book listed below, however i keep getting error messages when signing in (information about the e-book and the error message are listed below) . I have tried to use my own NYIT connect username and password, but i cannot get access to the book--(infrotrac website)--i can access the NYIT database just fine. However, i really need access to this e-book. If there is anything that can be done, i would greatly appreciate it ! Thank you so much.

Sincerely,

Shilpa Singh
NYIT ID Number: 0710195

Item Information
A Look Inside
Catalog Record

Bibliographic Information

Title: James M. Cain : [electronic resource] : (1892-1977) Biographies, Criticism, Journal articles, Work overviews
Author
Publisher:: Gale,
Pub date:: 2003.
Item info:: 1 copy available at NYIT Online Library.

Holdings

NYIT Online Library

Copies

Material

Location

ELECTRONIC BOOK

Electronic book

Online Materials

[Gale Cengage]

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If you are using your library ID barcode or other ID for remote access,
enter that information in the PASSWORD field.
Account nyit has expired. Username
Password

Important User Information: Remote access to Cengage Learning databases is permitted to patrons of subscribing institutions who access from remote locations. Such remote access is limited to non-commercial purposes. Remote access from a non-subscribing institution is not permitted if done for cost reduction or avoidance at that institution. For additional information, please reference the Copyright and Terms of Use link below.

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and password. Username and password are case sensitive.

Answered By: Rosemary Burgos-Mira

Last Updated: Jun 30, 2014 Views: 40

Hello,

Please clear your cache and try searching again with a different browser. I was able to access using Goggle Chrome or you can search using Firefox. Internet Explorer tends to cause problems. If you still cannot access, please contact me directly at 516-686-3790.

Thank you and I hope you had a good holiday as well.