E-Book Help - Ask a Librarian

Q. E-Book Help

To whom it may concern,

Hello, I hope you had a great thanksgiving and black Friday ! I was attempting to take this time off to do a few papers, when i came across some troubles using the online library--i was hoping for some help on this issues.

I am trying to access the book listed below, however i keep getting error messages when signing in (information about the e-book and the error message are listed below) . I have tried to use my own NYIT connect username and password, but i cannot get access to the book--(infrotrac website)--i can access the NYIT database just fine. However, i really need access to this e-book. If there is anything that can be done, i would greatly appreciate it ! Thank you so much.

Sincerely,

Shilpa Singh
NYIT ID Number: 0710195

Item Information
A Look Inside
Catalog Record

Bibliographic Information

Title: James M. Cain : [electronic resource] : (1892-1977) Biographies, Criticism, Journal articles, Work overviews
Author
Publisher:: Gale,
Pub date:: 2003.
Item info:: 1 copy available at NYIT Online Library.

Holdings

NYIT Online Library

Copies

Material

Location

ELECTRONIC BOOK

Electronic book

Online Materials

[Gale Cengage]

Enter the following information so that we may authenticate you.
If you are using your library ID barcode or other ID for remote access,
enter that information in the PASSWORD field.
Account nyit has expired. Username
Password

Important User Information: Remote access to Cengage Learning databases is permitted to patrons of subscribing institutions who access from remote locations. Such remote access is limited to non-commercial purposes. Remote access from a non-subscribing institution is not permitted if done for cost reduction or avoidance at that institution. For additional information, please reference the Copyright and Terms of Use link below.

Please see your librarian, teacher, or system administrator for your username
and password. Username and password are case sensitive.

Answered By: Rosemary Burgos-Mira

Last Updated: Jun 30, 2014 Views: 44

Hello,

Please clear your cache and try searching again with a different browser. I was able to access using Goggle Chrome or you can search using Firefox. Internet Explorer tends to cause problems. If you still cannot access, please contact me directly at 516-686-3790.

Thank you and I hope you had a good holiday as well.